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Shipping & Returns

Who do we deliver to?

We currently ship to all countries in and around the UK and the US which includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the weight of the entire parcel (not per item) and start from just £3.95.

Please be advised that under no circumstance would an international/UK customer have to pay an additional fee upon collection of a parcel from a depot or customs office. All payments for items and delivery are made Staged only and no other payments are required for the receipt of the goods. Kindly note that if an invoice is required upon collection please contact us so that we can issue you one via email.

For the countries that we deliver to outside of the EU, due to our current courier shipment agreement for all countries outside of the EU including Africa, Asia, South America, Caribbean and Australia there is a 1.5kg limit per package which unfortunately under no circumstance can be waived.

All of the delivery charges for international and domestic parcels are calculated on the weight of the parcel from which you will be informed about full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through.

It is the customer responsibility to ensure that all of the order details are correct which include the correct sizes, colours and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.

We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the address must be registered, verified and confirmed on the account and the shipping address is restricted to the same country of billing registration.

Unfortunately it is not possible with PayPal orders/accounts as the billing and shipping address has to be in the same country. Orders will not go through if the billing and shipping address is different on all PayPal orders.

Delivery times:

For all Royal Mail orders we cannot give an exact date or time for the delivery as the parcel will delivered within the approximate 1-3 days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is despathed which is usually approximately 1-3 days from this date. You must allow at least 48hours for pick and pack before dispatch.  All dates for delivery which include other courier services i.e. DHL, DPD, PARCELFORCE should be calculated form the date of dispatch not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. Out of our current couriers on all orders it is only Royal Mail who conducts Saturday deliveries between 9am-3pm. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers). 

Please also be advised that Royal Mail Special Delivery service is available but only for all UK parcels less than 10kg. When you get to the checkout of your order, you will be given your order delivery information including the service used, prices and courier. If there is no special delivery option given at the checkout this means that your parcel is not eligible for this service. For all UK Saturday orders before 12pm will be delivered Monday Morning (not including bank holidays). Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday.  For confirmation of these dates kindly refer to the following link;

https://www.gov.uk/bank-holidays Orders made after this time or on Sunday will be delivered on Tuesday.  All other times on weekdays for orders made before 1pm will be delivered the following day.

Additional information send from the couriers such as text messages and email are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (everything5pounds.com.com) for the exact dispatch information for precise and more accurate information.

Returns:

Our returns policy for a full refund or exchange within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us. Unfortunately we do not accept returns, on any underwear or swimwear items at any time due to hygiene reasons. Such items cannot be returned unless faulty or an incorrect size or style is sent. We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on. We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. No refunds will be processed for any swimwear/underwear unless both pieces are returned. All goods will be inspected upon on return.

*CHRISTMAS RETURNS POLICY*

Our returns policy over Christmas 2014 for a full refund or exchange on orders placed on or after 1st December 2013 still in their original packaging, with tags/labels and unworn will have up to 15th January 2014 to return items. All items whether they do not suit your requirements or are damaged must be identified within this time. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact. Please also be advised that we cannot process a refund or an exchange for items such as underwear and swimming costumes if they have been tried on.

We strongly advise that customers check thoroughly through their order upon receipt of the parcel and before use of the item for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team however in some circumstances these errors can sometimes be missed.

Refunds made for returned/damaged/missing items can include the part of the original postage and packaging. If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned then part of your P&P will be refunded. If an exchange item is returned for a refund you will not be refunded any of your original postage but jus the £5 for the item- refunds can be rejected at this time and we have the right to issue an exchange only for exchanges.

Pre-paid return labels are sent by post to UK customers only if they receive a wrong, damaged or manufacturer’s faulty item. Alternative procedures apply to customers outside of the UK. All customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong item selected and incorrect sizing. Customers must cover the full postage cost to return items back to us which will be confirmed via email on receipt and processed accordingly. (Parcel must be sent back via post only- we do not accept returns in person to the warehouse. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed). If an exchange is requested we will send the exchange item to them free of charge. A valid postage receipt must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used.

You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.

Full valid details must be placed within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from this order that are being returned and your address for any exchanges to be sent. Alternatively you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund or exchange. Parcels can be held or rejected by the returns department and not processed if the parcels received cannot be identified by the details provided within the package. All returning request for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels is between 3- 5 working days. We do not have any retail stores/outlets to purchase or return items to.

Everything5pounds.com follow specific guidelines from our manufacturers about our shoe sizes. These sizes may not comprehend with the mainstream store shoe sizes, however you would need to take note of these particular sizes that everything5pounds.com comply with. Our general shoe sizes range from a size 2 and 2 ½ to size 8. These sizes are advised to be the EU equivalent to a size 35 (size 2) – 41 (size 8). Kindly read through our customer reviews and also product description to get a better understanding to the shoes fit. You are welcome to email us at[email protected] and request for a size guide to be sent to you. Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bare in mind our product sizes when placing orders. 
We do not accept returns in person- all returns made outside of the postal service will not be processed and will be rejected. All items sent back to us via post must be within the 14 days policy and can be sent to:

Everything5pounds.com
Unit 44 Yardley Business Centre,
Miles Gray Road,
Basildon,
SS14  3BZ.

Undelivered parcels returned:

If a parcel is undelivered to a UK address correctly stated and confirmed when the order was placed after 14-21 days from the dispatch date we will be able to issue a refund after an investigation has taken place. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.

ties for this purpose, provided you have given us your permission.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, or those of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

We do not sell, trade, or rent your personal information to others.

5. WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (""EEA""). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via our Contact Us page .

Our website may, from time to time, contain links to and from the websites of our partners, affiliates, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content on these websites and we are not responsible for the practices employed by them. If you follow a link to any of these websites, please note that these websites have their own privacy and customer support policies and we do not accept any responsibility or liability for these policies. Please carefully check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. CHANGES TO OUR POLICY

Any changes we make to our privacy policy will be at our discretion and will be posted on this page. When we do, we will revise the date at the bottom of this page. We encourage users to frequently check this page to see any updates or changes to our privacy policy. You acknowledge and agree that it is your responsibility to review this privacy policy for any changes and updates.

9. CONTACT US

If you have any questions or requests regarding this privacy policy, the practices of the website or your dealings with this website, please visit our Contact Us page .

Last updated: 18 November 2014

COOKIE POLICY

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
  • Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Google Analytics.

We currently use Google Analytics to collect statistics from our website to show us how our website is used by visitors.

The data is gathered to create reports and to help us to constantly update our website. All of the cookie information is in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Name of cookie (How long does it stay on my machine?):

  • __utma (2 years)
  • __utmb (30 minutes)
  • __utmc (until you close your browser)
  • __utmz (6 months)

To find out more about Google Analytics, visit: www.google.co.uk/analytics. If you wish to opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.

Session cookie.

It is essential that our website uses a session cookie for the website to function properly. By this point, the cookie will already have been set on your machine. You may delete and block all cookies from our website, but this may cause it to stop working properly.

Name of cookie (How long does it stay on my machine?)

PHPSESSID (20 minutes or until you close your browser)

  • uit (2 years)
  • uvc (2 years)
  • psc (2 years)
  • uid (2 years)
  • __atuvc (2 years)

For more information about the cookie policies of the social media services we use, please see:

Facebook: http://www.facebook.com/help/cookies

YouTube: http://www.google.co.uk/intl/en/policies/privacy/

Twitter: http://twitter.com/privacy AddThis: http://www.addthis.com/privacy

LinkedIn: http://www.linkedin.com/static?key=privacy_policy&trk=hb_ft_priv

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Last updated: 18 November 2014

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